Virgin Mobile. 1 ACCEPTED SOLUTION. WPS is most useful when you’re working with printers, Wi-Fi extenders, video cameras, or other devices that don’t have their own display. I have done the reboot, reset (with the pin), checked that all the connections were tight multiple times. If one or more of the lights are not green, it may indicate an issue with your broadband connection or with your Virgin. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. This hasn't worked and the red light still shows and we get frequent drop outs of connection. It has it for about 30 minutes and then turns solid white but no devices can connect to it. The 'red light' is supposed to be a sign that the hub is overheating, although it can just be a case that the system for detecting overheating or the LED itself has packed up so it's giving a false report. 4 REPLIES 4. I’ve also called the phone line to check for faults in my area and it says there aren’t any. For £76 a month this shouldn’t be happening. Suddenly this morning we have a green flashing light with no internet. 0 GHz. The hub is in an open area all to itself, and is not hot to touch, aside from a little bit of heat from the top area. Have tried rebooting: switching off power for 10 seconds and switching on again; no dice. Have followed the instructions to the letter on set up and it is not working. Further exclusions & legal stuff apply. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. The Hub should now operate normally. Ive unplugged the hub but its still happening. A red light means an issue with your connections even though the Hub is on. Below are the most common lights you’ll see on a Virgin. 1 - soft reset, powered off and on again with no change. Not any SSID’s being broadcasted. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Hi, Curious if anyone has had a flashing green light on the Hub 5. Virgin Media. I have reset the hub by turning it on and off and also by using the pinhole on the back. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. It can take 5 to 10 minutes to restart. Firstly the Internet was dropping out on both WiFi and Lan for a few hours a day and then returning. 0 has got a constant orange light and our internet is working intermittently. The Virgin Media Hub 3 has four lights to indicate the status of your connection. Account - Mobile. Hub 5 has a pulsing green light. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . Bottom – WLAN (green/blue). All Rights Reserved A guide to the lights, reading from top to bottom, can be found below. Hello! My virgin media hub (I think it's hub 3) is showing a red light rather than a white light on the front. Solid white light – It is normal, as you see it when you turn on the Hub for the first time. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. Enter the password given to you. This latest future-proof WiFi. Get the Hub ready by connecting the wires. Router/WiFi mode is junk, the VM WiFi is totally rubbish. IP of HUB should now be 192. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. It should then pulse slowly as it connects to your Hub. One blue/red light behind the wireless button on the front panel. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. 0 as part of a phased roll-out, Virgin Media will offer the Hub 5 to existing customers first at no extra cost, eligible customers will be contacted and given the option of upgrading ahead of a wider launch later on in the year. Virgin Media. Use this button to reboot or reset your router to its factory default settings. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. - Wi-Fi extender pods are currently. As you've tried all diagnostics suggestions, including a pinhole reset, without success, I would like to take a closer look on your behalf. Browse Virgin Media Virgin Media Community. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. Tried switching it off for a while and resetting it but the red light still remains. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. My new Hub 3 is working perfectly at the moment; just wanted to comment on the front panel lights. My phone line is connected to the hub since early November. If the Base (Power) light is red, the hub may be overheating; if you notice the. According to the instructions, the bottom light should go steady and there should be no other lights visible when working correctly. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. The router restarts, using your existing settings. Flashing White – Connecting to Virgin Media network. We would like to show you a description here but the site won’t allow us. The light should stay green for some time before turning blue, which signals that the Hub is working properly. It has the following main functions: Cable modem to connect your own IT equipment e. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. I'll try and include as much info as i can on the stats. Your Virgin Media hub lights are probably not something that you have given much thought to before, and we hope that this resource has helped in. on 16-02-2023 20:37. Virgin Media is now available in South West, bringing lightning-fast internet straight to your doorstep. Manage Your Account. Green flashing base light for hours, no internet. Hub 5 Plugged In - No Lights. Paul. If it's still red then you need a replacement hub via a VM engineer. . Red light – Issues with the cable connections. A restart gets the light white flashing whilst resetting but then reverts back to yellow flash. Did you mean: Virgin Media Community. Options. Connect the Hub’s power cable with the blue tab. We do not make commissions. • Switch the hub back on at the power. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Wi-Fi extenders. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. This page requires cookies to be enabled in your browser settings. The router restarts, using your existing settings. _____________. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. Claim up to three (if needed) with our WiFi guarantee. Please confirm it’s a Hub3 and in router mode. We have a flashing green light, and a solid green WiFi light. • Switch the hub back on at the power. For your hub and what you've said; Red light. I now have a permanent orange light. The Virgin Media hub lights have a meaning, and understanding that meaning can make troubleshooting internet problems much more straightforward. This means that there is an issue with the telephone system. The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. This latest future-proof WiFi. 4, like alexa smart sockets of light bulbs. When you first turn the Virgin Media Hub on, it will show a solid white light for around 60 seconds; it is also the white power light of your Virgin Media Hub. Go to solution. What do the lights on my Virgin Media Hub 3 mean? The lights on your Virgin Media Hub 3 tell you a lot about what's going on with your connection. Flashing Red – Updating firmware. White through to light orange are acceptable. I left it for over an hour and nothing changed. Options. Flashing White – Connecting to Virgin Media network. Try a 30 second pinhole reset of the hub with no ethernet connection. 3 - Re-tried the above, same issue, performed a reset by pressing the reset button on the rear of the hub. 5. I’m not really sure what else I can do or what the issue is?! An. I have internet and no issues that I am aware of. The honest truth is: no, Virgin WiFi does not have weak security. 3 weeks ago. Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. Check in 2 places. Thanks. on 09-12-2022 16:22 Solid green light is correct for Hub 5 modem mode. Hi all, I got my service installed on Tuesday and has been working great. You probably do have a WPS button but don't realise it as it is hidden in plain sight. The nearest exchange, located in Westhoughton, is equipped to handle all of your internet needs. Flashing Red – Telephone connection issue. I have done the reboot, reset (with the pin), checked that all the connections were tight multiple times. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. I’m no design expert, but I don’t think LACK of a signal is the best way to show. The internet light: This light will flash green when the Hub is acquiring a connection and will remain lit for two minutes after a connection has been established. Thanks for your help. I have been through all resets and the hub is standing in the clear, with no. . • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. We do not make commissions. If you wish, you can choose to protect WPS with an eight-digit pin that has to be entered on any device you’re connecting. If it’s red, this indicates that there’s a problem with your internet connection. Logging into the advanced settings (IP address in browser) says internet has registration failure. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterday Wifi not working in Networking and WiFi Monday Last few weeks, wifi constantly dropping out - hub light is yellow not green. You can use a pen or paper clip to do this. If you are in modem mode on a Hub5 then the LED should be green not white. However in the meanwhile please can you try these steps; • Turn the power switch off on the back of the Hub. Each morning on the Virgin Media router denotes a different feature of your broadband connection. In itself that’s not really an issue especially if everything is working OK. I tried checking the cable connection, rebooting the hub several times and resetting the hub, waited for the whole afternoon but the problem persisted. Should m. If the Hub is in a clear area and is cool to touch and the red power light remains on the Hub must be replaced. 0 Kudos. There are four ethernet ports, three allowing for. I called the VM helpline and I got an engineer appointment for 4th of September. The Wi-Fi light – indicates whether the wireless connection is enabled or disabled. Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. I have check the the systems and have identified a short-term issue which may cause intermittent or performance related issues with your connection. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. Red light on Hub 3. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. Forum Team Options. Solid White. 1 (192. All user-configured settings are deleted, and the router restarts using its factory default settings. And put access to hub 5. Make sure all of your cables are secured properly, and then press the power button. and tells you of more local issues down to street cab/ postcode level. Once you have connected this up to your equipment, you'll just need to give your Hub 5 a quick reboot and it will then be configured on our end. Please can you try this for us: • Turn the power switch off on the back of the Hub. Area 14. Once unplugged it starts with the green light then goes onto a blue flashing light for about 10 minutes. Virgin Phone Switchover. The Hub5 is not officially released - that is it is still being tested by a few invited users. The Hub should now operate normally. Account - Cable. - pressed reset button for 15 seconds. Don't forget to only have the Deco plugged in on the initial boot of the HUB,. Use the recommended Deco App to connect the other units to the first. What do the lights on my Virgin Media Hub V2 mean? Solid white (full brightness): When you first turn the Hub on it’ll display a solid white light for just over a minute. If the Base (Power) light is red, the hub may be overheating; if you notice the. 1 ACCEPTED SOLUTION. Left it for an hour and turned my old router back on and then after 15 minutes all devices started connecting to Virgin hub. I've been through the forums and tried all the solutions. Thank you for updating the thread RoneyCervinski. Depending on your area. Lights on Hub 3. I installed my Hub 5 last week and I get perfect 1GB download via ethernet connection to my PC. Hub 5, Hub 5x and Hub 4 - Test my broadband speed. Superstar. Connect your Hub to your phone line. Speeds seem to be fine too. 13-12-2021 15:21. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. Had the hub for a good few years. - Not all support team members are aware of this information when providing assistance. Smug1to. The power light of the Virgin Media Hub 3. If the red LED is persistant after a power cycle of the Hub, and the Hub is cool, it means the overheating waring is faulty. Thank you so much for your post and welcome to the community forums, it's great to have you here. Switch your first Mesh unit on and make sure it’s fully initialised (leave 5 min) and then put in the Cat6a ethernet cable from its WAN port to the VM hub (any port will do). 5 hours before hand. Thanks so much for your private message and confirming your address, I have now booked you a visit for your red light issue – you can check the date and time via your online account here. Tried resetting, rebooting, check all wires and connections and done all the trouble shooting in the virgin status check website. Here's what you need to do: Press the lit-up blue button on your Super. Currently we have a solid green light after putting the Hub into modem mode. Hi all, I got my service installed on Tuesday and has been working great. LeeHey @Neilevs236 thanks for reaching out to us and a warm welcome to the Virgin Media forums. 0. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. Hub 4 flashing white lights. Green Light. After that it starts the process over again and reverts back to the green. The Hub 3 and Hub 4 were both awful even in modem mode and contributed their fair share towards the issues. 0 has got a constant orange light and our internet is working intermittently. The hub feels quite warm, but not hot, to the touch. We do not make commissions. Internet has been down for a day, our router is flashing yellow. Here's what each one means. 2) Turn off the hub and disconnect any Ethernet cables. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Easy to set up, coverage has. Mumfordd04. 2) Turn off the hub and disconnect any Ethernet cables. If its nor working for you insist that you get the old Hub back and reactivated onto your account. The hub is in router mode. We are happy to hear this is now resolved but do please reach back out if we can assist in the future. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. I see you've already tried a factory reset, but please try the following method exactly as typed. The three lights are: Power, WAN, and Ethernet. Press and hold the WPS button on the larger WiFi Booster forGraeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Thank you. I'm afraid there isn't an option to do that in the settings. Back a step. Regards . perhaps the hub is not been added to your account. on 29-12-2022 23:18. The Hub should now operate. Please advise. Options. Flashing Red – Updating firmware. These steps will help you do that: For your Apple device, if you're on iOS 15 then you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. Boosters use the electrical mains circuit in your home to create a . Yellow flashing light on Hub 5. 4ghz or 5ghz are visibile. In either Mode the red power light is an indication of over heating and most not be ignored. It's connected to the Internet, and is providing WiFi through 2 pods too and multiple devices. The other parameters in this section are - channel auto and channel width 20/40 MHz. . I am going to send you a private message. Options. Alternatives to Super Hub 2 routers. The router is well ventilated, and it has been in the same place for over five years with no issue. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. If you're prefer the Hub 4, give the team a call on 150 / 0345 454 1111. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. 0) is showing a red light. Sorry to hear you're having concerns with the red light warning on your hub. Set up is in modem mode, 2. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Reply. Flashing green: The phone is in use or a voicemail is waiting. Step 4. Plug the modem back in and wait until the modem has finished powering on. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. To reset: press the button and hold it for more than ten seconds. Tudor. Area 14. Ive unplugged the hub but its still happening. These lights are: Power: This light will be solid white when the router is powered on. Virgin Media Hubs. If the lights indicate a problem, try the next. Options. Hi, Our hub 3 currently has a solid red light, I’ve done a fair bit of research and understand this is due to it overheating. You could either wait until your old hub stops working and then connect the hub 5, or call VM and get the hub 5 activated. Click next. Hi, my hub3 has had a solid red light for the past week or so instead of the normal white light. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. Use this button to reboot or reset your router to its factory default settings. If the broadband light is green, your internet connection is working. 6. Joining in. Find out what all those lights on the front of your Virgin Media Hub mean Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Virgin Media1. From the start i didnt have a flashing green or any other light on the base, its just stayed solid orange. Let us know and we can go on from there. Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. Solid red: There’s an issue with the Hub 5. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. As per installation guide it should be a solid white light, however, it is continously showing an orange light. If your Hub had a red light, this could mean that there's an internal error, or that the Hub is overheating. Didn’t even know the reset button was there. When that’s done, it’ll be online and broadcasting a wireless signal. Thanks, Kath_F . Solid green: Phone service is connected and functioning correctly. Call equipment activation on 0800 953 9500. The WiFi 6 is a big improvement speed wise if your sat next to it and have WiFi 6 devices. Please check this setting and enable cookies (if disabled) Options. So first thing is to check for any “known network faults - Try in 2 places. But. Wait a few minutes for the Hub to clear its settings and reboot. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Here is a step by step guide: How to put a VM hub into modem mode: 1) Access your hub on 192. Hub Lights. © 2023 Google LLC Virgin Media Hub 5 Light Status Overview. Have followed the instructions to the letter on set up and it is not working. White power light is on and Internet lights are blue. 5Gbps speed LAN (Ethernet) port. That's more than. Please look out for the purple envelope in the top right of the screen. For £76 a month this shouldn’t be happening. Unlike range extenders, mesh networks rely on nodes that act as WiFi. Running a Virgin Media broadband speed test is easy. Plug the cables into the Hub. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. For Hub 5, Hub 5X, Hub 4. Back a step. . Try a 30 second pinhole reset of the hub with no ethernet connection. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. I have a Super Hub 3 (white) at the moment. A flashing red power light signals that there’s an issue that needs addressing. Virgin Media 2. Sorry to hear that your hub is showing a constant red light and for any concerns this may be causing you. . HUB 4 Bricked - Solid white light. After it, navigate to the Admin settings and restart your Virgin Box. on 30-01-2023 11:05. After many resets the broadband would start again then a few hours/days lose the signal. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. It has three LED lights on the front that indicate the current status of the connection. HUB 5 Flashing Blue Light. 3 weeks ago. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). Some routers are easy to understand, while others can have confusing labels that don’t make much sense. Not applicable. Dear Virgin Team, Our router (Hub 3. WiFi network (its name will be on your Hub WiFi card – see page 5). It also supports the WiFi 6 standard (also known as ax), as well as 2. If you haven't changed these, then your devices may automatically reconnect. 5gb Hub 5 into 2. Hi there, My Hub 5 has a flashing red light. . Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. I have subsequently tried rebooting it and also resetting it. The Super Hub 4 router will automatically display this color configuration anytime you switch on the router. 1 ACCEPTED SOLUTION. Options. on 19-09-2023 03:59. Tudor. When you press the WPS button on the back of the Hub, the light ring will flash blue gently for. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. All the help says something about a telephone but I don’t have one so don’t know how to proceed. 168. Red Light on Hub 3 in Networking and WiFi 5 minutes ago; hub five keeps dropping signal goes yellow (green) flashing lights in Networking and WiFi yesterday; New connection 8 days ago but has never worked in QuickStart, set up and connections yesterday; Red light on hub in Networking and WiFi yesterday; Hardware issues in. 13-12-2021 15:21. 0 Kudos. There are separate lights for the 2. I got a new Hub 5 today and my existing WiFi Pod can't connect to it (constant blinking white light).